Legal · Data Protection
Sparkle Privacy Policy
In short
- We collect what's needed to book and deliver a car wash: your contact details, vehicle details, service address, and payment method.
- We only use location, camera, and push notifications for features you actively use — finding nearby washes, before/after photos, and booking updates.
- We never sell your personal data, and we don't store your full card number.
- You can request a copy or deletion of your data at any time by emailing us.
01Introduction
This Privacy Policy explains how VultureNest ("VultureNest," "Sparkle," "we," "us," or "our"), the operator of the Sparkle car wash booking application (the "App") and any related website, collects, uses, discloses, and protects information when you use our services (collectively, the "Service").
By creating an account or otherwise using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Service.
02Information we collect
We collect information in three ways: what you give us directly, what we collect automatically, and what we receive from third parties.
Information you provide
- Account details — full name, email address, phone number, and password.
- Vehicle details — make, model, colour, and registration/number plate.
- Booking details — service address, preferred date and time, and any special instructions.
- Payment details — billing information needed to process a transaction (see Section 5).
- Communications — messages you send to our support team, ratings, and reviews.
Information collected automatically
- Device information — device model, operating system, unique device identifiers, and mobile network information.
- Usage data — how you interact with the App, pages viewed, and features used, collected via app analytics and log files.
- Location data — with your permission (see Section 4).
Information from third parties
We may receive information from payment processors, mobile money providers, and, where you choose to sign in with a third-party account, from that provider (such as your name and email address).
03How we use information
We use the information we collect to:
- Create and manage your Sparkle account;
- Process, confirm, and fulfil car wash bookings, including matching you with a service provider;
- Process payments and prevent fraudulent transactions;
- Send booking confirmations, service updates, receipts, and respond to support requests;
- Send promotional communications, where you have not opted out;
- Improve, secure, and troubleshoot the Service, and understand how it is used; and
- Comply with legal obligations and enforce our Terms & Conditions.
04Location, camera & notifications
The App requests a small number of device permissions. Each is optional unless noted, and can be managed at any time from your device settings.
| Permission | Why we ask |
|---|---|
| Precise location | To show nearby service availability, pre-fill your booking address, and help a service provider find you. |
| Camera & photo library | To let you attach before/after photos of your vehicle to a booking, or upload a profile photo. Photos are only accessed when you choose to add one. |
| Push notifications | To send booking confirmations, provider-arrival alerts, and status updates. Promotional notifications can be turned off separately in the App. |
05Payment information
Payments made through the App are processed by third-party, PCI-DSS-compliant payment processors and mobile money providers. Sparkle does not store your full card number, card verification code, or mobile money PIN — these are handled directly by our payment partners. We retain only a record of the transaction (such as amount, date, and a masked payment reference) needed for receipts, refunds, and accounting.
06Sharing & disclosure
We do not sell your personal information. We share information only in the following circumstances:
- With service providers — the name, vehicle details, and location needed for a wash technician or partner to fulfil your booking.
- With payment and mobile money partners — to process transactions.
- With service vendors — cloud hosting, analytics, and customer support tools that process data on our behalf, under contractual confidentiality obligations.
- For legal reasons — where required to comply with a legal obligation, protect the rights and safety of Sparkle, our users, or the public, or in connection with a merger, acquisition, or sale of assets.
07Data retention
We retain personal data for as long as your account is active and as necessary to provide the Service, resolve disputes, enforce our agreements, and comply with legal, tax, and accounting obligations. When you delete your account, we delete or anonymise your personal data within a reasonable period, except where retention is required by law.
08Data security
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and regular review of our practices — designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
09Your rights & choices
Subject to applicable law, including Zimbabwe's Cyber and Data Protection Act, you have the right to:
- Access the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Request deletion of your data;
- Object to, or request that we restrict, certain processing;
- Withdraw consent for optional features (such as location or notifications) at any time; and
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us using the details in Section 13. We may need to verify your identity before actioning a request.
10Children's privacy
The Service is not directed to, and is not intended for use by, anyone under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
11International transfers
Some of our service providers (such as cloud hosting or analytics vendors) may process data outside Zimbabwe. Where this occurs, we take reasonable steps to ensure your information receives an equivalent standard of protection.
12Changes to this policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, for material changes, provide notice through the App or by email. Continued use of the Service after a change takes effect constitutes acceptance of the revised policy.
13Contact us
Questions about this Privacy Policy or your data can be directed to:
Legal · Terms of Service
Sparkle Terms & Conditions
In short
- Sparkle connects you with independent car wash service providers — we facilitate the booking, providers deliver the wash.
- Prices are shown in the App before you confirm a booking.
- Cancel with enough notice for a full refund; late cancellations may incur a fee.
- Note your vehicle's condition before a wash begins, and report any issue within 24 hours.
01Acceptance of terms
These Terms & Conditions ("Terms") govern your access to and use of the Sparkle application and related services (the "Service"), operated by VultureNest ("Sparkle," "we," "us," or "our"). By creating an account, making a booking, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
02The Sparkle service
Sparkle is an online booking platform that allows users to schedule car wash and vehicle detailing services at a location of their choosing, or at a partner facility, and to pay for those services through the App. Sparkle is a technology platform: it facilitates the connection between users and independent car wash service providers but does not itself perform car wash services.
03Eligibility & accounts
- You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and book a service.
- You must provide accurate, current, and complete information when registering, and keep it up to date.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- Notify us immediately at info@vulturenest.org if you suspect unauthorised use of your account.
04Bookings & scheduling
When you submit a booking through the App, you are making an offer to purchase the selected service at the price shown. A booking is confirmed once you receive confirmation within the App. We will make reasonable efforts to fulfil confirmed bookings at the scheduled time, but availability of service providers may occasionally require us to propose an alternative time or location.
05Pricing & payment
Prices for available services are displayed in the App prior to confirming a booking. Prices may vary by service type, vehicle size, and location, and may change from time to time. Payment is processed through the payment method you select at checkout, including supported mobile money services and cards. All fees are inclusive of any taxes required to be disclosed at the point of sale, unless stated otherwise.
06Cancellations & refunds
- You may cancel a booking free of charge up to 2 hours before the scheduled service time.
- Cancellations made after this window, or after a service provider has been dispatched, may incur a cancellation fee of up to the full service price, to cover the provider's time.
- If a service provider fails to arrive or a booking cannot be fulfilled due to Sparkle's or the provider's fault, you are entitled to a full refund.
- Refunds are issued to the original payment method and may take a number of business days to reflect, depending on your payment provider.
07Service providers
Car wash services booked through Sparkle are performed by independent third-party service providers or partner facilities, not by VultureNest employees. While we take reasonable steps to vet providers on our platform, providers are solely responsible for the manner in which they perform the service. Sparkle is not a party to, and assumes no liability for, the contract for services formed between you and the provider, beyond facilitating the booking and payment.
08Vehicle condition & liability
You are responsible for accurately describing your vehicle and noting any pre-existing damage, valuables, or fragile fittings before a service begins. We recommend taking photos of your vehicle before the service starts. Any claim relating to loss of or damage to your vehicle during a service must be reported to us at info@vulturenest.org within 24 hours of the service, with supporting photos where possible, so that we can investigate with the service provider.
09Acceptable use
When using the Service, you agree not to:
- Provide false information or impersonate another person;
- Use the Service for any unlawful purpose, or in a way that infringes the rights of others;
- Interfere with, disrupt, or attempt to gain unauthorised access to the Service or its systems;
- Harass, abuse, or threaten any service provider or Sparkle staff; or
- Reverse-engineer, scrape, or resell access to the Service without our written consent.
We may suspend or terminate accounts that violate this section.
10Intellectual property
The Sparkle name, logo, App, and all associated content, features, and functionality are owned by VultureNest and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the App for its intended purpose. You may not copy, modify, distribute, or create derivative works from the Service without our prior written consent.
11Termination
You may stop using the Service and delete your account at any time by contacting us. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or posed a risk to Sparkle, our providers, or other users.
12Disclaimers & liability
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, VultureNest disclaims all warranties, express or implied, regarding the Service and the quality of services performed by third-party providers. To the fullest extent permitted by law, Vulture Nest's total liability arising from your use of the Service shall not exceed the amount you paid for the booking giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded under applicable law.
13Governing law & disputes
These Terms are governed by the laws of Zimbabwe, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Service shall first be addressed by contacting Sparkle support in good faith, and if unresolved, shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
14Changes to these terms
We may revise these Terms from time to time. We will update the "Last updated" date above and, for material changes, notify you through the App or by email. Continuing to use the Service after changes take effect constitutes acceptance of the revised Terms.
15Contact us
Questions about these Terms can be directed to: